What it is
Triage for a support queue that is bigger than one person and smaller than a department. The bot tags, drafts, and holds. You send.
Ships with a tone file, an escalation matrix, and a "never auto-close" list. Macros are short on purpose.
- Includes
- Role, flow, and first-party skills. Not secrets, custom code, MCP servers, or private memories.
- You connect
- Helpdesk or shared inbox, plus the five replies you already type.
- Can
- Tag, draft, and hold. You send.
- Cannot
- Auto-close, or reply on the never-auto-close list.
supportticketstriagemacros